Training Services

In an increasingly competitive industry, the funeral companies who are winning the war in their markets, are those who are training and investing in their people.

Funeral Direction therefore offers a range of progressive training services and programs tailored to the funeral industry.


Service Delivery Training

Funeral Direction develops and delivers training activities on a wide range of service delivery issues, including:

Exceptional Customer Service The Benefits of Viewing
The Purpose of Funerals Mortuary Care
Serving Grieving Families Returning Cremated Remains
Contemporary Funeral Service Transferring Deceased Persons
The Arrangement Conference Funerals for Infants & Children
Communication Skills Self Care for Funeral Directors
Handling Unexpected Deaths High Impact Service Delivery
Telephone Skills Giving Families Time

Our service delivery training is designed to provide participants with the skills, philosophies, language and approach needed to provide outstanding service and care to their client families, and the communities they serve.


Leadership Training

Funeral Direction also offers a training program called The Edge, which is an intensive leadership development program specifically designed for funeral industry owners, managers and key employees. An overview of the program and speakers can be found here.

Due to popular demand, this program will run again in September 2016.


Presentations & Facilitation

In addition to his experience as a training facilitator, Martin Tobin is also available to deliver presentations on topical issues, or to facilitate strategic-planning and brainstorming sessions, at business meetings or industry association conferences and seminars.